Ordering, Returns and Delivery

ORDERING

All orders need to be placed online, we do not accept phone orders.

You are more than welcome to phone us with any queries.

If there is not as much stock showing as you require please contact us as we may have more in stock than shown on our website.

 

DISCOUNTS

5% discount after £1000 spend

10% discount after £2000 spend or Students on courses upon verification.

15% discount after £3000 spend

20% discount after £4000 spend or Educational establishments upon verification.

All spend levels checked monthly.

25% discount on a single glass order in excess of £1000 - Orders to be e-mailed with full contact details - not available on website orders. This does not include Tekta which is already heavily discounted.

Glass/Accessories by the Crate - minimum 33 full 3mm sheets or 100 thins. Orders to be e-mailed for quoting price and estimated delivery times. Supplied from stock if available or will be ordered with our next order from Bullseye factory.

 

 

PAYMENT

All prices are in £ sterling and include VAT at the current rate of 20%. We accept Paypal and most major credit cards. All goods will remain the property of Glass Studio Supplies until paid for in full.

 

DELIVERY COSTS - UK ONLY (Full and Half sheets not included)

Delivery charges will be displayed in your basket as you add items. The maximum delivery charge will be £7.25, it is calculated on the value of the goods in the basket. Orders over £45.00, after any applied discounts, will be eligible for free delivery (UK Only) . Please see below:

 

 

               Basket Total            Delivery Charge

Up to £5.00   £2.65    
£5.01 to £15.00   £3.95    
£15.01 to £25.00   £5.50    
£25.01 to £35.00   £6.95    
£35.01 to £45.00 £7.25

Over £45.00

Free

 

 

FULL & HALF SHEETS - UK MAINLAND ONLY

 

The free P&P offer does not apply on full or half sheets. If you buy a full or half sheet you will need to click on the relevant postage option on the dropdown box during checkout.

 

The p&p is

£6.95 for any amount of 3mm half sheets - 41x50cm

£6.95 for any amount of 2mm half sheets - 23x50cm

£6.95 for any amount of 2mm full sheets - 43x50cm

£6.95 for any amount of 1/3 or 1/2 sheets of Tekta - Please contact us for postage price for full sheets of Tekta

£9.95 for any amount of 3mm full sheets - 89x50cm

If the correct option is not picked then the order will not be shipped.

 

FULL & HALF SHEETS - UK HIGHLANDS & ISLANDS

Please contact us for delivery costs to these regions.

 

OVERSEAS POSTAGE

We can deliver outside of the UK but please contact us for delivery charges before buying.

 

DELIVERY

Goods will normally be dispatched within 1-2 working days, subject to stock availability. They will either be sent by Royal Mail first class delivery or by courier depending on the weight and value of the package. If any items are out of stock we will back order for you. We would inform you of this as soon as possible with the option to cancel the order if you would rather not wait. Any shortages, non delivery or damages must be reported to us within 7 days of receipt of delivery.

 

RETURNS POLICY

We offer a 7 day returns policy whereby you can return your purchase for exchange or refund (less delivery costs). The item must be unused and returned undamaged in its original packaging with a copy of your invoice. (Excludes special order or made to measure items) If the item is faulty we will refund return delivery costs. Please note we do not accept returns of frit or powders.