Ordering, Returns and Delivery

 

ORDERING
All orders need to be placed online, we do not accept phone orders.

You are more than welcome to phone us with any queries.

If there is not as much stock showing as you require please contact us as we may have more in stock than shown on our website.

 

DISCOUNTS - Please note that to receive the discounts you must set up an account and order through your account each time for us to keep track of your discount level.
5% discount after £1000 spend

10% discount after £2000 spend or Students on courses upon verification.

15% discount after £3000 spend

20% discount after £4000 spend or Educational establishments upon verification.

All spend levels are checked monthly.

25% discount on a single glass order in excess of £1000 - Orders to be e-mailed with full contact details - not available on website orders. Maximum discount for Tekta is 20%.

Glass/Accessories by the Crate - minimum 33 full 3mm sheets or 100 thins. Orders to be e-mailed for quoting price and estimated delivery times. Supplied from stock.

 

PAYMENT
All prices are in £ sterling and include VAT at the current rate of 20%. We accept Paypal and most major credit cards. All goods will remain the property of Glass Studio Supplies until paid for in full.

 

DELIVERY COSTS - UK MAINLAND ONLY

PLEASE NOTE - IF YOU ARE IN THE HIGHLANDS OR ISLANDS THERE MAY BE AN ADDITIONAL POSTAGE CHARGE ON ORDERS WHICH NEED TO BE SENT CRATED.

Delivery charges will be displayed in your basket as you add items. The price is worked out on the size and weight of your order. Generally small parcels under 3kg will go via Royal Mail and orders over 3kg will go via courier.

It is the same price for couriers from 3-10kg so if your order is over 3kg the price won't change until it is over 10kg.   

 

FULL SHEETS OF COLOURED GLASS - UK MAINLAND ONLY
Full sheets of coloured glass will be sent crated via courier - the delivery cost is £48.00 for any amount of sheets.

 

FULL SHEETS OF TEKTA - UK MAINLAND ONLY
Full sheets of Tekta will be sent crated via courier - the delivery cost is £48.00 for any amount of sheets and the minimum order amount is 33 sheets.

 

FULL & HALF SHEETS - UK HIGHLANDS & ISLANDS
Please contact us for delivery costs to these regions.

 

OVERSEAS POSTAGE
We can deliver outside of the UK but please contact us for delivery charges before buying.

 

DELIVERY
Goods will normally be dispatched within 1-2 working days, subject to stock availability. If any items are out of stock we will back order for you. We would inform you of this as soon as possible with the option to cancel the order if you would rather not wait. Any shortages, non delivery or damages must be reported to us within 7 days of receipt of delivery.

 

RETURNS POLICY
We offer a 7 day returns policy whereby you can return your purchase for exchange or refund (less delivery costs). The item must be unused and returned undamaged in its original packaging with a copy of your invoice. (Excludes special order or made to measure items) If the item is faulty we will refund return delivery costs. Please note we do not accept returns of frit or powders.