Ordering, Returns and Delivery

All orders need to be placed online, we do not accept phone orders.

You are more than welcome to phone us with any queries.

If there is not as much stock showing as you require please contact us as we may have more in stock than shown on our website.

All prices are in £ sterling and include VAT at the current rate of 20%. We accept most major credit cards. All goods will remain the property of Glass Studio Supplies until paid for in full.

Delivery Costs

PLEASE NOTE - If you are in the Highlands or Islands there may be an additional postage charge on orders which need to be sent crated.

Delivery charges will be displayed in your basket as you add items. The price is worked out on the size and weight of your order. Generally small parcels under 2kg will go via Royal Mail and orders over 2kg will go via courier.

It is the same price for couriers from 3-10kg so if your order is over 3kg the price won't change until it is over 10kg.   

Full Sheets of Coloured Glass - UK MAINLAND ONLY
Full sheets of coloured glass will be sent crated via courier - the delivery cost is £48.00 for any amount of sheets.

Full Sheets of Tekta - UK MAINLAND ONLY
Full sheets of Tekta will be sent crated via courier - the delivery cost is £48.00 for any amount of sheets and the minimum order amount is 33 sheets.

Full and Half Sheets - UK HIGHLANDS & ISLANDS
Please contact us for delivery costs to these regions.

Overseas Postage
We can deliver outside of the UK but please contact us for delivery charges before buying.

Goods will normally be dispatched within 1-2 working days, subject to stock availability. If any items are out of stock we will inform you of this as soon as possible with the option to cancel the order if you wish. Any shortages, non delivery or damages must be reported to us within 7 days of receipt of delivery.

Returns Policy
We offer a 7 day returns policy whereby you can return your purchase for exchange or refund (less delivery costs). The item must be unused and returned undamaged in its original packaging with a copy of your invoice. (Excludes special order or made to measure items) If the item is faulty we will refund return delivery costs. Please note we do not accept returns of frit or powders.

Discount Scheme

We offer the following discount scheme:

5% after spending £1000

10% after spending £2000

15% after spending £3000

20% after spending £4000

Please note you must make an account and use the same account for each purchase in order for us to track your spend levels. Spend levels are checked monthly.