To protect your own interests please read the conditions carefully before you click the tick box. If you are uncertain as to your rights under them or you want any explanation about them please write, telephone or email us before you place the order.
RIGHT TO CANCEL You have the right to cancel your order within 7 working days and return any unused goods for a refund. The cancellation must be put in writing. Please note that we do not accept frits and powders as returns due to the possibilty of contamination.
SECURITY When you shop online via our website all your financial transactions are kept confidential. The secure server software encrypts all your payment details so no unauthorised third parties can intercept the data.
CUSTOMER SERVICE If you experience any problems or have a complaint then please do not hesitate to contact us. We will do our utmost to resolve the problem as quickly as possible.
DISCLAIMER Whilst every effort has been taken to ensure that the information on the website is accurate, inadvertent errors in information may occur. The information and data included on our site are subject to change without notice. The services, information and data made available to our website are provided "as is" without warranties of any kind.